With more than 15 years experience, a strong client base and consistent company growth, Graycorp is offering the right candidate the opportunity to join a dynamic team and progress their career as we continue our national expansion.
Having secured a number of new clients and projects, we need to expand our team and are seeking a highly motivated and ambitious candidate to undertake the important role of Helpdesk Support Consultant.
As a Helpdesk Support Consultant you will be working closely with all the company’s clients to ensure their support and service requests are attended to in a timely and appropriate manner. Your customer service, communications and troubleshooting skills, along with your desire to improve existing well defined processes, will ensure your success.
The successful candidate MUST have the following qualifications and skills:
- 2+ years supporting ERP or similar software
- Accounting or finance qualifications, or an in depth understanding of accounting transactions and their relationships
- Proven commercial experience
- High level of proficiency with MS Office 2007+
- Experience working with SQL or similar databases
- Experience working with Crystal Reports or a similar reporting tool
- Excellent written and verbal communications skills
- Good time management skills
- Ability to build rapport with a diverse range of clients
- Excellent customer service skills
- Ability to work under pressure and multi task
The following qualifications and skills are highly desirable:
- Food industry experience or exposure
- Distribution and/or manufacturing industry experience
- Working knowledge of MS Windows Server and Workstation versions
As an integral part of the Graycorp team focused on delivering high quality solutions to clients, this position offers the opportunity for career progression within the company.
An attractive salary package will be negotiated with the successful candidate commensurate with qualifications and experience.
To obtain a copy of the Job & Person Specification or apply for this role please send an email to employment@graycorp.com.au